Notiz:
Aufgrund des Upgrades der KE9408-Sonnenbrille unterscheiden sich die neuen Gläser in der Größe von den alten, und auch die Beine sind unterschiedlich.
KE9408 altes Modellzubehör wird nicht mehr produziert, aktuell nur das neue KE9408 Zubehör, bitte achten Sie beim Kauf darauf, ob Ihre Brille neu oder alt ist.
Sie können sich auf das folgende Bild der Beine beziehen, um die neue Brille von der alten zu unterscheiden und die richtigen Gläser auszuwählen.
I Just Placed an Order. When Will It Be Shipped?
Please allow 1–2 business days for your order to be processed before shipment.
Orders placed on weekends or public holidays will be processed on the next business day. Once your order has shipped, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
Delivery times vary depending on the destination. Please refer to the estimated delivery times below.
| Region | Shipping Destination | Estimated Delivery Time |
|---|---|---|
| North America | United States | 6–12 business days |
| Remote areas in the United States | 20–30 business days | |
| Canada | 8–15 business days | |
| Mexico | 8–15 business days | |
| South America | Colombia / Chile | 15–21 business days |
| Europe | United Kingdom | 6–12 business days |
| European Union countries | 6–12 business days | |
| Oceania | Australia | 8–12 business days |
| New Zealand | 8–12 business days | |
| Asia | Singapore | 6–10 business days |
| Malaysia | 8–12 business days | |
| India | 15–30 business days | |
| Other Asian destinations | 5–10 business days |
The delivery estimates above begin after your order has been shipped and do not include order-processing time. Customs inspections, severe weather, public holidays, remote-area delivery and local carrier delays may affect the final delivery date.
Shipping Costs
- Free standard shipping: Orders over $39 USD
- Standard shipping: $6.99 USD
The applicable shipping cost will be calculated and displayed at checkout before payment.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
If you cannot find the email in your inbox, please check your spam or junk folder before contacting us. Tracking information may take some time to become available after the shipment confirmation email is sent.
How Long Will It Take to Receive a Reply?
We aim to respond to customer inquiries within 1–3 hours during normal business hours. However, please allow up to 24 hours for a response, especially during weekends, public holidays or periods of high inquiry volume.
I Entered an Incorrect Shipping Address
If you entered an incorrect or incomplete shipping address, please reply to your order confirmation email or contact us immediately at service@kapvoesport.com.
Please contact us within 12 hours of placing your order. We will do our best to update the address, but changes cannot be guaranteed once the order has been processed or shipped.
Damaged Items
Every order is carefully packed before shipment. However, damage may occasionally occur during transit.
If your item arrives damaged, please contact us at service@kapvoesport.com and include the following information:
- Your order number
- Clear photos showing the damaged product and packaging
- A brief description of the damage
Once we receive and review the information, we will provide an appropriate solution, such as a replacement or refund, depending on the circumstances.
Contact Information
Email: service@kapvoesport.com