I JUST PLACED AN ORDER, WHEN WILL IT BE SHIPPED?
Please allow 1 - 2 business days for processing time for your order to be shipped.
All of our orders are processed on the same day on our managed website, unless the order is placed on a public holiday or weekend, in which case it will be processed on the next business day.
DELIVERY TIMES
Delivery times depend on location, see below for our estimated shipping times
North America
- United States: 8-15 business days
Remote USA: 20-30 business days
- Canada/Mexico: 10-20 business days
EU Countries
- Shipping time: 10-18 business days
Oceania
- Australia, New Zealand: 10-20 business days
Central and South America
- Shipping time: 15-30 business days
Asia
- Transit time: 7-14 business days (India: 15-30 business days)
Africa
SHIPPING COSTS
- FREE SHIPPING (shipping rate is $0, order over $39USD )
- STANDARD ( shipping rate is $6.99USD )
The shipping cost of your order will be calculated and displayed during checkout.
Shipping Method: Air Transport
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
I ENTERED AN INCORRECT ADDRESS!
If your address is misspelled or auto-filled, simply reply to your order confirmation email and provide us with the correct information. Notify us immediately via email at support@kapvoe.com. If the address is incorrect, we can correct it within 12 hours.
DAMAGE
My item arrived damaged We ship every item with extra padding. Despite this, our customers report that approximately 1 in 1000 items are damaged due to improper mailing service.
If this happens to you, please send an email to support@kapvoe.com and include.
- Your order number.
- A picture of the damaged product.
Upon receipt, we will be happy to send another copy free of charge.
OUR BUSINESS/CUSTOMER SERVICE ADDRESS
201,No.2-15,Hu Li Da Dao,Hu Li Qu,Xia Men Shi
support@kapvoe.com
