No. You can check out as a guest without creating an account. If you choose to create one, you can view your order history and save your details for future purchases.
To receive news about new products and special offers, you can subscribe to our newsletter separately.
Our checkout uses encrypted connections to help protect your information during payment. Payments are processed through our payment providers.
For your security, please never send your full card number or card security code by email.
We accept most major credit cards, including Visa, Mastercard, and American Express (Amex), as well as PayPal, Apple Pay, and Google Pay.
Available payment options may vary depending on your location, device, and browser. Please refer to the options displayed at checkout.
Select PayPal at checkout and follow the on-screen instructions to complete your payment. You may be asked to sign in to your PayPal account.
Before confirming payment, please check that your shipping address and order details are correct.
After placing your order, you will receive a confirmation email with your order number and purchase details.
If you cannot find it, please check your spam or junk folder. If you still need assistance, contact us at service@kapvoesport.com.
Please check the currency and final order total displayed at checkout before completing your payment.
If the payment currency differs from your card or account currency, your bank or payment provider may apply an exchange rate or additional fees. Please contact them for details.
We ship to many countries and regions. To check availability for your location, enter your shipping address at checkout.
If your destination is unavailable, please contact service@kapvoesport.com before placing an order.
Standard shipping is free on orders over $39 USD. For other orders, the standard shipping fee is $6.99 USD.
Your applicable shipping charge will be displayed at checkout before payment. For more information, please visit our Shipping Policy.
Please allow 1–2 business days for order processing before shipment.
Delivery time depends on your destination. Estimated transit times for many major destinations are:
- United States: 6–12 business days; remote areas may take longer.
- United Kingdom and European Union countries: 6–12 business days.
- Australia: 8–12 business days.
- Canada: 8–15 business days.
These estimates begin after shipment and do not include processing time. Customs checks, holidays, weather, and local delivery conditions may cause delays.
Please visit our Shipping Policy for more destinations and details.
Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
Use the tracking link in that email or visit the Track Your Order page on our website. Tracking updates may take some time to appear after shipment.
Please contact service@kapvoesport.com as soon as possible, preferably within 12 hours of placing your order. Include your order number and complete corrected address.
We will do our best to help, but address changes cannot be guaranteed once your order has been processed or shipped.
Please email service@kapvoesport.com with:
- Your order number.
- A brief description of the issue.
- Clear photos of the items received and the packaging, including any barcode labels.
- Close-up photos of any damage, if applicable.
Please keep the items and packaging while we review the issue. Once we have checked the details, we will help arrange an appropriate solution.
Please contact service@kapvoesport.com with your order number and the reason for your request before returning any items.
Return eligibility, time limits, costs, and exclusions are explained in our Return Policy. Customized products may be subject to different return conditions.
If your return is accepted, we will provide instructions on where and how to send it.
We use your information to process payments, fulfill orders, provide customer support, and for other purposes described in our Privacy Policy.
Where needed, information is shared with service providers involved in operating our store, processing payments, and delivering orders.
Please read our Privacy Policy for details about how we collect, use, and share personal information and the choices available to you.